FAQs

Got questions? We’ve got answers.

General

Are you licensed to sell cannabis legally?

Experion is a Health Canada Licenced Producer (LP) of medical and adult-use cannabis regulated under The Cannabis Act. You can confirm licence status, and that of any other legal provider of cannabis, on Health Canada’s website. Only LP’s are authorized to sell any cannabis products within Canada, get the facts at “Cannabis in Canada

How do I know your cannabis is safe?

Our products are lab tested and quality assured. Every batch is 3rd party lab tested for pesticides, heavy metals, aflatoxins, bacteria, and microbials.

How can I legally obtain cannabis?

There are two ways to purchase legal cannabis in Canada:

  1. Obtain medical cannabis by seeing a healthcare professional who will provide authorization to purchase medical cannabis and sign up with a Licenced Producer (LP) of medical cannabis where you can purchase product online and have it delivered to your door.
  2. As of October 17, 2018 in Canada cannabis for recreational purposes is permitted. This means you can visit any licenced retailer or purchase online through provincially ran government webstores. Retail options vary from province to province, see our blog post “Your Guide to Adult-Use Legalization” to see the rules of each province.

Can I travel with my medical cannabis?

Traveling with cannabis within Canada is permitted, but if carrying more than 30 grams, you must have your registration document, and have it stored in the original container.

DO NOT travel outside of Canada with any cannabis product. Learn more here.

Do I receive a prescription card to carry medical cannabis?

Experion does not provide a card, however you will need to keep a copy of your recommendation when you have your medical cannabis in your possession.

Is medical cannabis covered by my benefits?

Currently, very few insurers cover medical cannabis for a limited number of conditions. It is not covered by most insurance plans. However, medical cannabis may be claimed as a medical expense on your income tax return, under Line 330.

Does cannabis have an expiry date?

Health Canada states that the ideal storage temperature for dried cannabis is 2°C to 6°C with a shelf life of 12 months.

Account Registration

How do I obtain a prescription for medical cannabis?

See a Healthcare Professional to receive what is called a “referral” to purchase medical cannabis. You can then register with Experion Wellness to order directly through our site.

See How to Apply

Can I see a Naturopath or Chinese Medicine Specialist to receive authorization to purchase medical cannabis?

No, only Healthcare Professionals under the Royal College of Physicians and Surgeons of Canada can authorize the use of medical cannabis. This means Medical Doctors (M.D.) or in some cases Nurse Practitioners can prescribe cannabis.

How long does it take to receive my login to begin ordering online after registering?

Once we receive the Medical Document from your doctor we will begin validating your prescription and creating your account for online ordering. This can take anywhere from 48 hours up to a week. If your doctor/clinic has submitted your paperwork and you haven’t heard from us in over a week, please contact our Client Care at support@experionwellness.com and we will check on the status for you.

How do I renew my registration with Experion Wellness?

The registration renewal process is the same as the initial registration process. You’ll need to complete a new Registration Form and submit a new original Medical Document. You will receive an email reminder from Experion Wellness 60& 30 days prior to your renewal date.

Order/Shipping

What currency is listed on your online shop?

All products are listed in Canadian Dollars (CAD).

What methods of payment do you accept?

We accept most major credit cards (Visa, Mastercard)

How is my order shipped? What are arrival times?

Once an order is received, it can take up to 2 business days for processing.

We ship via Purolator, and estimated delivery times are as follows:

Purolator Express – 1-2 business days*

A signature is required upon delivery, and shipments can only be sent to the shipping address associated with your account.

Please note that we cannot ship outside of Canada.

* Estimated delivery times may vary depending on the destination address and may take longer for certain locations.

What does shipping cost?

Shipping is calculated based on the size of the package, delivery location and time frame in which you wish to receive the package. Shipping costs are not covered by Experion but we do have a variety of options available at different price-points.

I'm interested in your recreational cannabis products, where do I purchase?

Our recreational or adult-use product, Citizen Stash, is available in select provinces and stores across the country. To find a store or distributor visit https://www.citizenstash.com/products/

What is your return policy?

All sales are final. If you are unsatisfied with the product or believe it is defective, please contact us at orders@experionwellness.com to address your concerns.

Investor Relations

I’m interested in investing with Experion, where do I find more information?

Visit www.experionwellness.com/investors to learn more about our investment opportunities.

What is Experion’s stock ticker?

Ask Us Anything

If we missed absolutely anything that might help you to better enjoy your cannabis experience please contact us and we will do our best to help.

LET’S CONFIRM YOU’RE AT LEGAL AGE TO ENTER OUR SITE.

You must be of legal age in accordance with the law of your province to access this website and/or to purchase cannabis. By entering this site you agree to our terms and conditions and privacy policy.